Welcome to our Frequently Asked Questions (FAQs) page. We understand that navigating through details can sometimes be overwhelming, so we've compiled this guide to address the most often raised topics. If you don't find the answers you're looking for, feel free to reach out to us directly.
Based in Hertfordshire with major road arteries nearby, we regularly travel around Hertfordshire, Buckinghamshire, North and Central London, West Essex, East Berkshire, and the lower reaches of Cambridgeshire and Bedfordshire.
However, we have been known to travel further afield and our travelling charges are very reasonable.
An indication of our charges can be downloaded from our Legal & Documentation Page, so that you will have a good idea of what to expect.
However, please request a quote so that we can put together your personalised package and a formal quote.
Absolutely! We love meeting with clients, as it helps us to get to know each other better.
Unfortunately, no. We would never ask any of our clients if we could invite strangers along to their special event, and nor would any other professional operators we know. We build a very good working relationship with all of our clients, and wouldn't like to place anyone in the awkward position of either refusing, or feeling obliged to say 'yes' to our request.
In any event, as we tailor the everything to each client's particular wishes, visiting someone else's event wouldn't really benefit you in any way, as you might come along and hate what they have chosen!
Although we have received this request a few times over the years, in every case (so far) we have found we could answer any queries / give demonstrations / show photographs / allay any concerns that our clients have during a face-to-face meeting, and this gives the additional opportunity for you to talk to us (which visiting someone's else's event wouldn't), and for us to get to know you and your specific likes and dislikes which, in our opinion, really helps us ensure that what we do truly reflects your personality.
Most definitely! You can read plenty of clients' testimonials on our website.
We have hundreds of satisfied customers who have given us great feedback, and have said that they would be happy to act act referees on our behalf.
Yes. Every booking made with us is backed up by a written contract; receipts are issued for all payments; and a final invoice is raised when the balance is due, to give you peace of mind.
Yes. We usually require an initial payment of up to 25% and a signed contract in order to secure your date. This initial payment is non-refundable but will be deducted from your final balance.
DJ equipment can take between an hour and an hour and a half to set up (once in the room), and a little less time to dismantle it at the end of the night, so it it very important that we are told about any access problems – eg a long distance between the DJs vehicle and where the equipment is to be set up, or if there are stairs, etc.
A larger show with a lot of lighting or additional items such as star cloths, up-lighting or a projector may take much longer.
The wishing well and other postboxes only take approximately 15 minutes each once in the room.
Chair covers can take many hours to do correctly, so please allow approximately 1 hour for every 25 chair covers with sashes ordered.
A photo booth will take between an hour and an hour and a half to construct, and a little less to dismantle.
Of course, we don't like to rush if we can help it, so, if possible, we will always arrive earlier than needed.
Make sure that your venue is aware of these times and happy with it: we will not be able to play music or have the photo booth operational until 11:30pm if the venue management require the premises to be vacated by midnight!
To be comfortable, and to accommodate a standard rig, your DJ will need a minimum space of 3.6m wide x 1.8m deep x 2.4m high (approx 12ft by 6ft by 8ft). If you would like a larger show to cover a larger area we can easily accommodate this.
For the projector and big screen set up, you should allocate a space 3m wide x 3m deep x 3m high (approx 10ft x 10ft x 10ft) in a place with a clear line of sight from around the room for best results.
To accommodate not only the photo booth, but tables outside for the props and an album signing station, we will ideally need approximately 4.4m wide x 3m deep x 2.1m high with the booth itself measuring 2.3m wide by 1.3m deep and 2.0m high.
None of these items should interfere with any access routes, and must not block any fire exits.
If you believe that the space available for any of these items will be less than this, please tell us at the earliest opportunity, and we can discuss various options for providing you with a smaller show.
Absolutely! Our quotes are fully inclusive with no hidden extras. We will supply everything required for a quality show. In fact, because our particular business model allows us more flexibility than most, if you have an idea of the sort of light show you would like (eg you might love / hate mirror balls or lasers, or you might prefer subtle or over the top) then tell us, and we will tailor the light show to your likes.
More than that, we will also give you a choice of DJ booths to best match your styling.
We do not use dedicated strobe lighting, although some of the lighting we use does have a 'strobe cycle'. However, this is rarely used (if at all), and in any event, it is not a true strobe effect and is of a speed recommended by the Health & Safety Executive so as not to trigger photo-sensitive epilepsy in 99% of cases. However, please do tell us if this is of concern and we can use even more gentle lighting effects.
Smoke and haze (much lighter than smoke) machines are not permitted in most venues due to the type of fire detection systems installed (Many use air particle detection, rather than heat detection). If the venue does permit it, we do like to use haze as this greatly enhances the light show., so if it's something you would particularly like, check with your venue and if it's OK with them, it's OK with us!
Because of our unique business model, we almost always have a staff in reserve in-house. In addition, we are part of a network of wedding professionals and DJs who we could call upon if the unthinkable happens.
We have never let a customer down, and will move heaven and earth, if necessary, to make sure that we never do.
Although our equipment is of good quality and well-maintained, it is always possible that a piece of equipment could fail at any time, which is why our DJs carry enough spare equipment to every event to make sure that the music could carry on even if something fails.
With the photo booth and other equipment, it is not possible to carry spares of every component, but we would do our best to make an on-site repair. In the event that a repair is not possible, we would refund monies paid (or a pro rata refund if the majority of the service was provided).
Yes, we can set up early, but we do make a small additional charge for this to cover the cost of the additional fuel and time involved.
We're sorry, but no. With the exception of a few items (eg microphones for speeches), our equipment may only be used by our staff, and with our staff in attendance.
If you require background music during your meal, etc, talk to us about our all-day service.
So long as our staff are in attendance (ie we are booked to start before your speeches).
If you need to use microphones before we are due to start, we can hire you a small, simple PA and microphone package, but depending on the timings, it may work out more cost-effective for you to book our DJ to start earlier.
Talk to us about your needs, and we'll suggest the best solution.
The only things we will require at your venue is space to set up, and sufficient 13-amp 240v UK sockets within easy reach of our set up position(s) as follows:-
DJ /sound equipment: Minimum 2 Sockets.
Projection and Big Screen Set up: Minimum 1 Socket.
Up-lighting: Wherever possible, we will use battery-powered up-lighters, meaning no sockets will be required. Where this isn't a possibility, it is possible to run up-lighting from only 1 socket! HOWEVER, this will mean that wires will need to be run between the all of the lighting units. For health & safety reasons (eg obstacles and access-ways) this is not always possible, so if you are in any doubt, please let us know so that we can arrange a site visit.
Photo Booth: 1 Socket.
Marquees / Generators: Please note that we have in the past had problems with generators being supplied that do not have enough power to run both the disco equipment and other items such as the marquee lighting and especially catering equipment, and also problems with unsuitable generators being supplied – ie without voltage regulators. We ask that you put us in touch with whoever is supplying your generator, so that we can check that suitable and sufficient power will be supplied. Please also note that it will not be possible for us to run an extension cable from a hard-wired indoor socket outside to any marquee, as a highly specialised cable is required for this purpose to comply with UK legislation.
General: Our staff carry socket testers and RCD plugs to protect our equipment from faulty wiring and power surges. Please note that mains sockets will be tested before any equipment is plugged in, and if the socket fails the safety test then we will be unable to use it under any circumstances.
You will also appreciate that if there is a surge in the electrical power supply, this will trip the RCD plug and cut off power to the equipment and interrupt your entertainment. This is extremely rare, but obviously completely beyond our control and down to the power supply at the venue.
There are a few different types of limiter, and some can be more problematic than others. By far the most common type cuts power if noise is above the set dB limit. Providing the limiter is calibrated properly and set at a reasonable level with the microphone set further down the room, and not above the speakers, then it shouldn't cause too many problems.
Your DJ will be able to stay within the limits regardless. However, you should be aware that, in our experience, it is not the music which trips the limiter (thereby cutting the power and the music), but the noise from the audience singing along, clapping, or cheering, and this is obviously beyond our control.
If you have any concerns, talk to us.
We will answer this question with a question: How would you like your DJ to dress?
As a minimum, our DJs will wear shirt, trousers and shoes (smart casual), but you may choose from smart casual, suit without tie, suit and tie, black tie, or even themed / fancy dress!
Our music collection covers every major genre from any era from the 1920s onwards, plus many specialist genres too. On your planning form, you will have the opportunity to tell us which eras and styles of music you would like played at your reception (This is in additional to your specific song requests.), and your DJ will work within the parameters that you set.
Absolutely! We encourage you to give us a list of songs that must be played, those you would like played if possible (if they go down well on the night), and those that you do not want played under any circumstances.
In addition, we have a system whereby you can ask your guests to put their requests in before your big day (although you will have the final veto!)
Within reason, we will purchase any additional songs that you want – assuming they are readily commercially available to buy.
As well as advance requests, if you are happy for us to do so, we will gladly take requests on the night, but, although we have an extremely comprehensive music collection, we obviously cannot guarantee that the DJ will have a requested song in his collection.
We purchase quality equipment, which is subject to inspection prior to each and every use. In addition, we carry out regular cleaning and maintenance, plus all items that carry a mains plug are subject to periodic portable appliance tests (PAT).
In addition, a risk assessment is carried out at each and every event.
You can view and download our documentation from our Legal and Documents page
We automatically contact your venue prior to your wedding and supply them with copies of our public liability insurance (PLI) certificate, and most recent portable appliance test (PAT) results, Risk Assesment documentation and more. If your venue require copies sooner, tell us who to contact, and we will gladly send them, or else they can download them form our Legal and Documents page.
Non-refundable deposit: This is required (along with a signed contract) in order to make a booking with us.
Balance: This should be paid at least 14 days before your wedding day, but we will send you an invoice at the appropriate time.
Security Deposit: This must be paid before your wedding day, and will be returned as soon as possible after your wedding day (assuming everything is returned undamaged.), but in any event, within 7 days.
All payments may be made by bank transfer (ask us for our bank details), or via your client portal by debit or credit card.
Please note, unless there are exceptional circumstances and by prior arrangement, we are unable to accept cash on the day.
Please feel free to contact us with any additional questions you may have without obligation. Our telephone number is at the top of the page, and you can message us via the Contact page.
